Online Security Advice

Online Security Advice

• Importance of Online Security

In today's digital age, online security is more important than ever. Protecting your personal and financial information from cyber threats helps prevent fraud and identity theft, ensuring your peace of mind. This page includes some helpful tips and resources for you when shopping with THE ICONIC.

• How We Protect You

THE ICONIC uses the latest security technology to ensure that both your personal and transaction information is secure.

We take extra care to ensure our communications are safe. If you have any doubts about the authenticity of messages you receive from THE ICONIC, contact our customer experience team to confirm the message’s authenticity. 

THE ICONIC will never: 

• Ask for your password. 
• Ask you to enter information on a web page that isn’t part of THE ICONIC. 
• Send you an email or SMS asking for credit card details or personal information.
• Call you unexpectedly to request payment or personal information.
• Advice for Protecting Yourself
• Enable multi-factor authentication (MFA) wherever possible. You can enable MFA at THE ICONIC by following the instructions on this page.
• Be cautious when using public Wi-Fi networks for online shopping.
• Regularly monitor your account with THE ICONIC for any unauthorised activity.
• Remain alert to suspicious links and attempts to solicit personal information from you (including by email, phone, text, or post). 
• Be aware of signs of phishing such as urgent language, poor grammar, or unexpected attachments. 
• Do not open suspicious or unsolicited emails or open any attached files.
• Always verify the sender of any communications received to make sure they are legitimate. This includes checking names and domains. 
• Regularly update your passwords with strong passwords and avoid re-using the same password across multiple websites and platforms.
• Never enter personal, credit card or bank account details on a website if you're not certain it is genuine. Always check the website address as scammers can create URLs that look remarkably similar to legitimate URLs.
• Check your bank account statements for suspicious activity and contact your bank if you see any unusual activity. 

For further information on how you can protect yourself online, refer to guidance from the Australian Cyber Security Centre.

Support & Resources

• What to do if you suspect you’ve been targeted
• Contact THE ICONIC’s Customer Experience team
• Help Centre
• Contact us via our Help Centre 
• Phone: 
• Australia: +61 2 8294 8828.
• New Zealand: +64 800 461 244.
• Change the password for your account with THE ICONIC to a new, unique, password.
• If you have noticed suspicious activity on your bank account statement, contact your financial institution immediately. 
• Resources
• Online Security
• ACSC: The Australian Signals Directorate's Australian Cyber Security Centre provides information about online safety, cyber security and helpful tips to protect yourself.
• ReportCyber: Report a cybercrime, incident or vulnerability
• eSafety Commissioner:  Australia’s independent regulator for online safety.
• Scams
• SCAMwatch - Australian Competition and Consumer Commission’s website offering information about how to recognise, avoid and report scams. You can also keep up with current scam trends.
• MoneySmart - Australian Securities and Investments Commission’s website providing guidance on scams involving investments, superannuation, managed funds, financial advice and insurance.
• ReportCyber: Report a cybercrime, incident or vulnerability
• Credit Reporting Agencies
• Equifax - Visit the website or phone 13 83 32 to obtain a credit report to identify whether there is any suspicious activity against your credit history.
• Illion – Visit the website or phone 13 23 33
• Experian - Visit the website or phone 1300 783 684.

Types of Scams or Fraud Themes

The following are examples of types of possible scams or fraudulent activity to be aware of when shopping with THE ICONIC.

Credential Stuffing

Credential stuffing involves cybercriminals using stolen usernames and passwords from other breaches to gain access to your accounts. Always use unique passwords for each of your online accounts.

Fake Websites

Beware of websites that mimic THE ICONIC. Always verify the URL and look for the padlock icon in the address bar, indicating a secure connection.

Fake Giveaways & Prizes

Scammers may create fake giveaways or prize promotions to lure you into providing personal information. Always verify the legitimacy of such offers through our official channels such as THE ICONIC’s Promotions and Competitions page.

Scam SMS Text or WhatsApp Messages

Scam messages often contain links or prompts to share personal information. Do not click on suspicious links or share any personal details.

Scam Phone Calls from Customer Service

Be cautious of unsolicited calls claiming to be from THE ICONIC's Customer Experience team. Verify the caller's identity before sharing any information.

Scam Emails

Scam emails may look legitimate but contain harmful links or requests for personal information. Always check the sender's email address and look for signs of phishing.

Scam Talent Recruitment

Fraudsters may pose as recruiters from THE ICONIC to collect personal information. Verify recruitment communications through our official careers page.