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Promotions

20% OFF SELECTED STYLES

Offer starts at 12:00pm 25th March 2019 AEDT and ends 11:59pm 28th March 2019 AEDT. Use code SAVE20 at checkout. This offer is valid on selected styles and colours listed on the following pages: Unisex, Womens, Mens, Kids

Please remember:

  • The refund amount for any returns will match the price at purchase and;;
  • Promotional vouchers are non-refundable and not applicable to shipping costs;
  • This offer cannot be used in conjunction with any other promotional code on site

Full terms and conditions.

Our returns policy*

Here are our 3 simple rules:

  1. You have 30 days from purchase to return your item(s) back to our Fulfilment Center.
  2. The item(s) must be unworn, unused and it’s original condition with all tags and hygiene seals attached.
  3. Make sure to pop the return back to us in its original packing including any branded dust bags and shoe boxes. Don’t worry we do not need the clear plastic packaging!

All of our returns are free and without hassle, simply initiate the return online and follow the steps to send it back.

*The above return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law; for more information please visit //www.theiconic.com.au/terms-of-use/
How do I send my return back and how long will it take?

Sending a return back to us is easy!

Head over to your Return an item section under your ICONIC account. Follow the steps to choose whether you would prefer to receive a refund, store credit or exchange. Once this has been completed you will be able to easily download your prepaid return label. All returning items from the same order can be sent back under the one return label regardless of arriving separately. Return labels can only be scanned by your local Post Office once. If your returns do not fit in the one satchel let us know and we will email you out a spare prepaid label.

Make sure you have your return scanned in at your local Australian or New Zealand Post to ensure you can track your return on it’s way back to us. For our Kiwi friends, if you would prefer your return to be picked up by a courier this can also be organised during the Return Process.

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or exchange notification 1 - 3 business days after processing. We will keep you up to date throughout the whole process via email and SMS.

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to our friendly Customer Service Team a number of ways, the easiest and fastest way to resolve this for you is via our Live Chat function. Alternatively, you can fill in the webform below or give us a call. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.

My address is wrong, can I update this?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any changes to addresses but typically this can be amended without a worry.

The best and fastest way to contact us about address changes is via either Live Chat or Phone. Simply let us know your order number and the updated address and we will do our best to fix this up for you.

I need to change my newsletter preferences.

Head over to your ICONIC account's Preference Centre.

This is where you can let us know what you would like to hear more or less of. Here you can cater preferences to your interests like personalising promotional updates sent via email and choosing whether you want your return notifications via SMS as well as email.

Unsubscribing from our Newsletter can also be actioned here, though we would be sad to see you go!

Success! I’ve placed my order but when will it arrive?

As soon as your order is packed and ready to go you will receive an email notification with your tracking information. Keep in mind for some delivery services your tracking can take up to 7 hours to reflect your parcel's journey. You can also track your order from your ICONIC account by viewing the order details, just head on over to Your orders to find the tracking details.

You can view our shipping policy for your country and area via this link: Shipping Policy


Live chat

Monday to Friday 9:00am to 10:30pm Australian Eastern Daylight Time
Saturday 9:00am to 6:00pm Australian Eastern Daylight Time
Excludes: Christmas Day and New Years Day

LIVE CHAT

Phone

Monday to Friday 7:30am to 6:00pm Australian Eastern Daylight Time
Saturday 9:00am to 12:00pm Australian Eastern Daylight Time
Excludes: NSW Public Holidays except for Queen's Birthday, Labour Day and Boxing Day

Australia: 1300 668 345
New Zealand: 0800 449 370

Email us

If your enquiry is urgent, please contact us via live chat or call us during our opening hours. Our current response time through our contact form is one business day.